About the Role
In this role, you will have the opportunity to design and increase the uptake of various tech solutions to improve processes and bring forth relevant data for the GFI Europe team. You will also improve the efficiency of both local and global Salesforce processes, support user adoption, and transform data into actionable insights for the whole of GFI’s international network. The Data and Systems Analyst will be responsible for:
Systems administration
Optimising software platforms to drive internal process efficiency and enhance user experience, leveraging existing functionality, and partnering with the broader Technology team to create custom solutions.
Building and maintaining reports and dashboards to synthesise and present operational and programmatic relevant data that informs decision-making.
Serving as the technical expert and primary point of contact for global Salesforce power users, elevating issues to the U.S. Sr. Director of Technology and the broader Technology team as needed.
Cross-team collaboration
Supporting the alignment and optimisation of GFI’s global Salesforce CRM use, with a dotted line of reporting to the U.S. Sr. Director of Technology on technical aspects, regular coordination with the U.S. International Operations Coordinator on user resources, and a regular forum with global Salesforce power users for ongoing support, feedback, and knowledge sharing.
Supporting the GFI Europe team by soliciting and responding to user feedback and queries, gathering business requirements, identifying opportunities for platform /process tool improvement, and designing solutions to improve user experience, optimise workflows, and drive adoption.
Training and resources
Preparing, reviewing, revising, and maintaining technical documentation, standard operating procedures (SOPs), and knowledge base for technical and non-technical users.
Developing Salesforce training materials and providing new and ongoing user training for all staff, including training on new features and major release updates (3x/year).
Onboarding, training, and providing continuous updates on key systems (Google Workspace, Asana, Airtable, AI tools, and more) for the GFI Europe team; leveraging resources and support from global Technology team colleagues.
About the Organisation
The Good Food Institute Europe (GFI Europe) is at the forefront of the movement to transform meat production in order to solve some of the world’s biggest problems, from climate change and global hunger, to antibiotic resistance and animal suffering.
We work with scientists, businesses and policymakers to make plant-based and cultivated meat (grown directly from cells) delicious, affordable and accessible.