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Supporter Services Manager

Compassion in World Farming UK

Compassion in World Farming UK

United Kingdom

Operations, administration, or HR

Full-time: 

Yes

On-site

Paid: 

Yes

None

Mgmt responsibilities: 

Animal Charity Evaluators Review: 

Previously recommended

16/01/23

Date posted:

Deadline: 

04/02/23

About the Role

Location: Godalming, Surrey – HQ.  Hybrid working from home up to 3 days per week (min. 2 days per week at HQ)
Job Type:  Full time (37 hours per week) and permanent
Salary:       £37,000 to £40,000 p.a. (Depending on experience)
 
 
Do you have previous experience working in customer services, call or contact centers? Would you like to help change billions of lives, including yours?
 
Compassion in World Farming International is the leading charity campaigning for farm animal welfare. We’re fighting to end factory farming which affects billions of animals, the environment and every human on the planet. Join us to help deliver a world class service and care to the people who make this work possible: Compassion’s supporters.
 
This role will help the charity achieve its long-term strategy by building the movement for humane farming, through a supporter services and stewardship programme that demonstrates Compassion’s exceptional levels of care and loyalty to supporters. The post holder will lead a dedicated team to develop and deliver supporter engagement that maintains and deepens relationships with donors, fundraisers, campaigners, and Compassion’s online communities. 
 
The successful applicant will need to demonstrate a passion for, and a deep understanding of, customer/supporter care. This will be matched by a successful track record in staff management; excellent project and process management skills; a talent for effective, engaging written and verbal communication; and exceptional interpersonal skills.
 
Last but not least, the successful applicant will be able to use their professional and creative skills to achieve the ‘wow’ factor in Compassion’s conversations with all current and potential members of the movement to end factory farming.
 
The post is based at the Compassion in World Farming international headquarters in Godalming, Surrey (45 minutes from London Waterloo), with some remote working. The office is a 3-minute walk from Godalming mainline train station.   
 
 
Applications:
 
Closing date: 5.00pm, 4th February 2023

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