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CRM Reporting and Support Officer

Compassion in World Farming UK

Compassion in World Farming UK

United Kingdom

Operations, administration, or HR

Full-time: 

Yes

On-site

Paid: 

Yes

None

Mgmt responsibilities: 

Animal Charity Evaluators Review: 

Previously recommended

16/01/23

Date posted:

Deadline: 

04/02/23

About the Role

Location: Godalming, Surrey, UK (flexible working offered - with minimum 2 days per week in office)
Job Type: Full-time, permanent.
Salary: Up to £30,000 (Depending on experience)
 
Do you have experience using and customising Salesforce?  Are you interested in expanding your knowledge of building Salesforce Reports and Dashboards?
 
If so, we need you!
 
This new role is an exciting opportunity for someone to apply their Salesforce skills to provide user support and training, carry out some Salesforce customisation and be responsible for building a suite of reports and dashboards for fundraising colleagues worldwide. These will be used to guide decision making, improve relationships with donors and provide crucial information in our fight against factory farming.   
 
Help transform billions of lives. Including yours.
 
Compassion in World Farming is the leading charity campaigning for farm animal welfare. Our mission is to end factory farming – the biggest form of animal cruelty on the planet and the issue at the centre of many of the world’s biggest challenges including climate change and the collapse of nature. With headquarters in the UK and offices throughout Europe, the USA and China, we are an influential organisation, mobilising thousands of supporters and partners worldwide.
 
About you
You will have experience using and customising Salesforce and have a keen interest in producing high quality reports and dashboards.  A track record in providing support and training for users, both individually and in groups is an essential requirement for this role.  You will also be able to demonstrate an ability to work alongside colleagues to understand requirements and deliver impactful reporting to assist them in their roles. Ideally, you will also have experience in the customisation and admin of Salesforce to help ensure data collected and stored is done in a way that maximises the reporting potential and usefulness to internal teams. Ideally you will also have achieved or be working towards Salesforce administration certification.
 
Key Responsibilities
* Reports to Head of CRM.
* Develop and maintain a suite of dashboards and reports for the Individual Giving and Major Gifts teams.
* Respond to CRM support requests from Salesforce users.
* Work with CRM team to identify improvements to data being held within Salesforce and suggest changes that will help improve reporting.
* Work closely with the Data Insights and Analytics Manager within the Digital team.
* Manage all reports and dashboards available within Salesforce, making sure they are up to date, correct and relevant.
* As appropriate, creation of new fields and objects within Salesforce.
* As required, deliver training on the use of Salesforce – in particular in the use of reports and dashboards.  This will include running training sessions, creating support articles, and helping users on a 1-1 basis.
 
Our commitment to diversity
Compassion in World Farming International is committed to providing equal opportunities for everyone, regardless of their background. We value diversity and lived experience, and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation, or other.
 
Benefits
 
We offer 25 days paid holiday and a generous pension scheme
Our bright, modern office is located in Godalming – a 2 minute walk from the train station, which is just 45 minutes by train from London Waterloo. We also offer free on-site parking if required.
Why work for Compassion in World Farming? •
 
Benefiting animals, people and planet – we are on a mission to end factory farming and create a world where fresh air and sunshine are natural parts of any farming system. 
If you want to expand your current skills, develop your career and make a difference to the lives of billions, this could be the place for you
 
Applications:
Closing date: 4th February 2023

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