About the Role
Charity Navigator helps millions of people take action and support the causes they care about by connecting them to the best charities that align with their passions and values. The Customer Success team develops and implements strategies, policies, and procedures to ensure the success of our customers which includes both donors and nonprofits. The team serves as the primary point of contact for most of the correspondence with our customers. This involves handling inbound and outbound correspondence, tracking communications, and monitoring trends.
We are looking for an adaptable and detail-oriented person to work with the Customer Success team. This individual will correspond with all of our website users including nonprofit representatives ensuring Charity Navigator is well represented to all external parties. They will also track correspondence and assist in identifying trends. They will assist the Customer Success team with creating, updating, and organizing policy and procedure documentation.
We strongly encourage you to apply if you are an excellent communicator, have strong customer support skills, and have a passion for the nonprofit space.
About the Organisation
Charity Navigator is the world’s largest and most-utilized independent charity evaluator. The organization guides informed giving by evaluating the financial health, accountability, and transparency of charities and by providing data on 1.7 million nonprofits, accessed more than 10 million times annually. Charity Navigator does not charge the organizations it evaluates, ensuring unbiased evaluations, nor does it charge the public for this trusted data. As a result, Charity Navigator, a 501(c)(3) public charity itself, depends on support from individuals, corporations, and foundations that believe it provides a much-needed service to America's charitable givers.